Job Posting – Part-Time IT Support

Logos IT Solutions is a full-service managed service provider. We are growing and looking to add to our team. We are seeking full-time and part-time technical support specialists to provide timely and effective resolutions to our valued clients. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in a user-friendly language, and conducting end-user training where necessary. The IT Support is also responsible for recording problems/solutions within the IT call-tracking system. The IT Support will also participate in any assigned training.
As a Logos IT Solutions IT Support, his/her role will exemplify our brand image as an ambassador and will provide a positive experience to all our valued clients.

• Effective time management and multitasking skills
• Excellent written and verbal communication skills
• Excellent customer service and phone skills
• Works well in a team environment
• Creative and innovative thinking
• Strong technical understanding and ability to learn new programs quickly
• Strong analytical and problem-solving skills
• Accountability and dependability
• Research and Analysis
• Planning, organizing, and prioritizing
• Enforcing laws, rules and regulations
• Willingness to work a flexible schedule

Job Duties:
• Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on.
• Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.
• Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals.
• Diagnose and resolve minor network issues (e.g. LAN access).
• Recognize and escalate deeper and more complex issues to Tier 2 support technicians.
• Assist PC and network technicians by troubleshooting software, hardware, and network issues.
• Where necessary, assist network technicians in installing network interface cards, hubs, switches, network cabling, and so on.
• Participate in moves, adds, and changes to network and systems access for new, departing, or promoted/demoted employees.
• Accurately log work orders/IT tickets and resolutions into IT software management system; maintain vigilant maintenance of this process.
• Prioritize work orders/IT tickets according to severity.
• Conduct timely repair of IT equipment covered by third-party vendor maintenance agreements.
• Attend and/or conduct training sessions for end users; create training materials for end users (e.g. FAQ sheets).
• Use IT log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.
• Always maintain a high degree of professionalism, courteousness, and friendliness.

Knowledge/Skill Requirements:
• Post-secondary education in computer technology, or an acceptable combination of education and relevant experience.
• CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification preferred.
• [3 to 5] years of direct work experience in an IT support capacity.
• Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
• Technical knowledge at the network level: WAN and LAN connectivity, routers, firewalls and security
• Hands on experience with anti-virus, anti-ransomware and anti-spam solutions
• Understanding of operating systems, business applications, printing systems, and network systems
• Able to quickly analyze issues and determine best course of action using available resources.
• Sound judgment to escalate issues to senior members within the IT organization.
• Knowledge of IT management software tools.
• Excellent written, oral, and telephone communication skills.
• Able to communicate in user-friendly language.
• Knowledge of computer workstation setup.
• Exceptional multi-tasking abilities and prioritization skills.
• Strong customer service mindset.
• Team player able to work under pressure.

Working Conditions:
• Some travel may be required.
• Ability to physically inspect equipment.
• Work outside of business hours.

Qualified applicants are invited to submit their cover letter and resume to

How can we help you today?
LOCAL: 416.848.0077

15 Allstate Parkway
6th floor
Markham, ON L3R 5B4

Managed Services
  • Managed IT services
  • Network Security
  • Data Storage
  • VoIP
  • 24/7 Monitoring
  • IT Auditing
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  • Cloud Backup and Disaster Recovery
  • Hosted Servers and Desktops
  • Phone Services
IT Services
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  • Security Strategy
  • IT Support Solutions
  • Help Desk Support
  • Remote IT Support
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